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Privacy Policy

Last updated: August 19, 2026

Our commitment

VEYLI helps customers discover and book beauty and wellness services and helps participating businesses manage their operations. This policy explains the information VEYLI processes when customers, business owners, and staff use VEYLI websites and apps, including VEYLI Business.

Information we process

Depending on how you use VEYLI, we may process:

  • account and contact information, such as name, email address, phone number, user ID, role, language, and staff profile information;
  • business and operational information, such as business, branch, service, staff, availability, inventory, waitlist, event, home-service, and notification settings;
  • customer and booking information, such as appointments, customer details, favorites, customer or home-service addresses, notes, statuses, memberships, packages, gift cards, loyalty activity, and purchase history;
  • business financial and transaction records, such as checkout methods and amounts, expenses, deposits, fees, refunds, payouts, and revenue;
  • communications sent through supported inbox, email, SMS, in-app, web, and WhatsApp channels; and
  • device and technical information, such as push-notification tokens, IP address, user agent, request path and status, latency and diagnostic metadata, and approximate country derived by our infrastructure provider from an IP address.

VEYLI Business does not request precise location, contacts, calendar, camera, microphone, photo, video, audio, or file access. It does not contain advertising or an advertising analytics SDK.

VEYLI Business mobile builds

The current VEYLI Business builds distributed through Google Play and the Apple App Store are operations-only releases. They do not initiate or process payments, transfer funds, provide stored value, gift cards, rewards, points, incentives, deposits, payouts, financing, or money-management features. Other VEYLI websites, applications, and business systems may provide separate functionality and are covered by this policy where applicable.

Current VEYLI customer Android build

The current VEYLI customer Android build is a booking and appointment-management release. It does not provide rewards, points, gift cards, memberships, packages, referrals, deposits, payment processing, money transfer, stored value, payouts, financing, public customer reviews, or direct in-app customer-to-business messaging. This release-specific scope does not change the broader privacy disclosures for other VEYLI websites, iOS builds, applications, or business systems where different features may be available.

Physical beauty and wellness services booked through this Android build are paid directly to the selected independent business using the payment methods that business accepts. VEYLI does not collect or store card numbers or bank-account details through this Android build.

The current VEYLI customer Android build does not request precise location, contacts, calendar, camera, microphone, photo, video, audio, or file access. It does not contain advertising or an advertising analytics SDK.

How information is used

We use information to:

  • authenticate users and manage approved owner and staff accounts;
  • provide booking, customer, staff, messaging, notification, and related features and, where available in the relevant VEYLI product, checkout, inventory, and finance features;
  • deliver confirmations, reminders, operational messages, and requested communications;
  • prevent misuse, secure accounts and services, investigate errors, and comply with legal obligations; and
  • monitor technical reliability and improve VEYLI.

Sharing and service providers

We share booking and communication information with the relevant customer or business when needed to complete a user-requested interaction. We also use providers for hosting, authentication, database and realtime services, push delivery, and communications. These may include Supabase, Expo Push Service, Apple Push Notification service (APNs), Google Firebase Cloud Messaging, Meta for enabled WhatsApp communications, and an enabled SMS provider. They receive only the information needed to provide the relevant service under their applicable terms and agreements.

We do not sell personal information, and the current VEYLI customer and VEYLI Business Android builds do not use personal information for third-party advertising.

Retention and security

We retain information only for as long as reasonably necessary to provide and secure VEYLI, meet legal and operational requirements, resolve disputes, and enforce agreements. Retention periods vary by data type and provider. We use technical and organizational safeguards, including encryption in transit, access controls, and account-based authorization.

Your privacy choices

You may request access to or correction of personal information, subject to applicable legal and operational requirements, by emailing privacy@getveyli.com. Customer account-deletion options and the data affected are described below.

How to delete a VEYLI customer account

Delete in the app. Sign in to the VEYLI customer app, open Profile, select Delete account, and confirm your identity. Deletion is permanent and signs you out when it is complete.

Request deletion outside the app. Email privacy@getveyli.com from the email address associated with your account and ask us to delete your VEYLI customer account. We may ask you to verify that you control the account. Never send us your password or a one-time verification code.

Current Android release. The current VEYLI customer Android build is limited to booking and appointment management. It does not provide rewards, memberships, packages, gift cards, deposits, payment processing, public customer reviews, or direct in-app customer-to-business messaging.

Data deleted or de-identified. VEYLI removes the customer login identity, profile and contact information, saved addresses, customer notes, waitlist entries, favorites, account-only notifications, push-registration data, and stored user files. Future appointments are cancelled. If the same account used another VEYLI product that supports reviews, messages, renewals, or account benefits, that customer-entered content and those account benefits are also removed, replaced, or closed as applicable.

Data that may be retained. VEYLI may retain de-identified booking and business operational records where reasonably necessary for legal compliance, fraud prevention, accounting, dispute resolution, and business operations. Order, payment, or refund records are relevant only if they were created through another VEYLI product; the current customer Android build does not create them. Direct identifiers and customer-entered notes are removed from retained records. VEYLI also keeps a non-identifying audit record showing that the deletion was completed.

VEYLI Business owner and staff accounts use a separate support-managed process because their records may be required for an active business. Email privacy@getveyli.com to request removal or an ownership transfer.

Updates

We may update this policy as VEYLI evolves. The current version and its effective date will be published at https://www.getveyli.com/privacy.

Contact

Privacy questions and requests: privacy@getveyli.com